Join our dynamic team as a Program/Project Manager and lead transformative projects that shape the future of our industry! This is a unique opportunity to leverage your strategic vision and leadership skills to drive impactful initiatives and foster innovation. At our company, you'll find unparalleled career growth and mobility, empowering you to reach new heights in your professional journey. Collaborate with a talented team in a supportive environment that values creativity and excellence. Be part of a forward-thinking organization that offers competitive benefits and a culture of continuous learning and development.
As a Program/Project Manager in the Payments Operations Strategic Project Office, you will be responsible for leading the execution and delivery of a multi-year, strategic innovation agenda focusing with Artificial Intelligence/Machine Learning solutions across Payment Operations. You will support the senior leadership team, help solve complex problems and address strategic issues critical to the business. You will deliver solutions that are focused on digitalization, machine learning, and technical innovation. You will work closely with Operations business owners, Technology partners, Product teams, and the client to track key deliverables. Projects are typically team-based and include heavy interaction and collaboration with leaders across the division.
Job responsibilities
Lead and support the delivery of key projects: lead stakeholder meeting agendas, drive accountability
Develop a multi-year strategic delivery plan for Ops with a focus on the Hands Free Program agenda
Collaborate with key partners across global Technology, Operations, and Data Science teams.
Create executive summaries/scorecards/deck presentations for SteerCo stakeholders and sponsors
Organize program team meetings to review tasks, deliverables, and program status
Demonstrate data analytical skills to identify/rationalize new opportunities, measure progress/success of inflight initiatives
Oversee the execution of programs, ensuring alignment with business strategy, effective risk mitigation, and timely delivery of commitments.
Utilize data analytics to monitor program progress, make informed decisions, and direct necessary adjustments to ensure the successful delivery of program commitments.
Build, lead, and manage diverse teams, fostering an environment of continuous learning and growth, and effectively delegating tasks to ensure efficient and effective achievement of objectives.
Engage with senior management and stakeholders, providing regular updates on program progress, and collaborating to resolve any arising issues.
Required qualifications, skills, and capabilities
Bachelor's degree or Master's degree in Business, Finance, or related field
Ability to organize and analyze data sets, and create executive presentations and key messages
Ability to multitask, prioritize, and influence teams in a cross-functional, dynamic environment
Strong organizational and problem-solving skills
Excellent written and oral communication skills
Strong proficiency in PowerPoint, Microsoft Office (Excel, Project, etc.), Business Objects, SharePoint
Seasoned project management or like experience, with proven ability to lead and manage complex programs or projects across various business units
Demonstrated proficiency in data analytics, with the ability to interpret models, make inferences from data, and provide continuous insight for program execution
Proven experience in conflict management, with the ability to identify conflicts, facilitate discussions, and create win-win solutions using collaboration or negotiation strategies
Advanced computer literacy, with the ability to effectively use technology to perform tasks, solve problems, and communicate in a professional setting
Proficient in strategic thinking, with the ability to use data to understand issues and opportunities, evaluate potential scenarios, and collaborate on strategy and priority development
Preferred qualifications, skills, and capabilities
Knowledge of payments
Experience with artificial intelligence solutions to enhance project outcomes and drive data-driven decision-making.
About Us
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
About the Team
J.P. Morgan's Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.
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