Description

About Accion:

Accion is a global nonprofit on a mission to create a fair and inclusive economy for the nearly two billion people who are failed by the global financial system. We develop and scale responsible digital financial solutions for small business owners, smallholder farmers, and women, so they can make informed decisions and improve their lives. Through targeted investment strategies, advisory solutions, and expert thought leadership, we work with local partners to develop and scale cheaper, more accessible, and customer-friendly financial solutions. Since 1961, Accion has helped build 267 financial service providers serving low-income clients in 75 countries, reaching 440 million people. More at https://www.accion.org.

About Accion Advisory:

The Accion Advisory team combines decades of on-the-ground experience with insights into new technologies to help our partners become more sustainable and scalable. We work with a variety of organizations focused on serving the financial needs of low-income people and businesses in emerging markets. With a presence in Africa, Asia, and the Americas, our team provides strategic and operational support to strengthen our partners and maximize their impact on underserved customers.

Our team is comprised of Regional Program Managers (RPMs) and their teams who are responsible for driving new business, bringing local context and hands on experience to meet customer needs; and Practice Area Leads who are technical area experts responsible for building the Advisory team's expertise in core areas, driving execution excellence, and capturing synergies across technical practice areas and regions. The Practice Area Leads seek to improve efficiency and effectiveness of the execution of our engagements and to develop reusable tools and collateral for specific areas of expertise that Accion Advisory brings to all of our clients.

Position Summary

The Senior Manager, will lead strategic initiatives that drive digital transformation and innovation for financial service providers across Latin America. This role combines project delivery, business development, and team capability building to design and implement solutions that address the needs of underserved populations and solve internal operational challenges.

Acting as a trusted advisor, the Senior Manager leverages Human-Centered Design (HCD), industry expertise, and proven methodologies to create impactful products and services that advance financial inclusion. These initiatives include digital product development, data analytics, process automation, and AI-driven solutions that improve end-customer experience and expand outreach. The Senior Manager also partners with clients to implement these innovative solutions, ensuring they deliver measurable impact and align with strategic objectives.

Positions Responsibilities

Project Delivery

• Combine HCD principles, industry expertise, and emerging technologies to create impactful solutions for underserved populations.
• Partner with clients to implement innovative solutions, including AI technologies-that improve end-customer experience and expand outreach.
• Lead the execution of digital transformation and product development projects that solve internal operational challenges and client-facing needs, ensuring alignment with market trends and strategic objectives.
• Projects may include:
  • Digital product development (designing customer-centric financial solutions).
  • Data analytics initiatives to improve decision-making and customer insights.
  • Process automation to enhance efficiency and scalability.
  • Capacity-building programs that integrate Human-Centered Design (HCD) and innovation methodologies for industry partners.

Business Development & Client Engagement

• Build and strengthen relationships with clients and strategic partners, acting as a trusted advisor.
• Identify client needs and propose innovative solutions that create measurable impact.
• Support proposal development, business model analysis, and strategic partnership opportunities across the region.
• Actively contributes to regional strategy and leadership initiatives, identifying opportunities for collaboration and growth.

Team Development & Knowledge transfer

• Bring consulting expertise to integrate project management best practices and proven methodologies into the team's work.
• Promote a culture of innovation and continuous improvement within the advisory team.

Position Qualifications

• Bachelor's degree in engineering, business administration, or related fields.
• 10+ years of experience in consulting, leading Digital Transformation, Innovation, and Financial Services projects.
• Minimum of 3 years managing multidisciplinary teams and complex projects.
• Expertise in Human-Centered Design (HCD) and product development methodologies.
• Strong knowledge of Financial Services and Financial Inclusion, preferably in Latin America.
• Proven experience in stakeholder management and client engagement at senior levels.
• Skilled in facilitating workshops, focus groups, and sessions with C-level executives and diverse organizational levels.
• Hands-on experience with technological processes, digital transformation, innovation, and AI applications.
• Excellent analytical skills, strategic thinking, and results-driven mindset.
• Excellent verbal and written communication abilities.
• Advanced English. Spoken and written is needed.
• Demonstrated commitment to Accion's values: excellence, respect, and passion for social change.
• Entrepreneurial mindset with proactivity and the ability to work independently and collaboratively.
• Excellent relationship management and commercial skills.
• Must be adaptable, innovative, and possess good analytical skills; customer-service oriented; and ability to sell ideas and motivate staff.
• Interested in our mission and working globally.
• Willingness to embody our values of excellence, respect and passion for social change.
  • Excellence: Accion staff should always put forth their best effort in all activities, strive for high quality of collective and individual performance; and demonstrate honesty and integrity at all times while in the workplace and while working on behalf of the organization.
  • Respect: Accion staff should value one another's roles and responsibilities as much as their own, be encouraging, and value the diverse and unique perspectives of colleagues. They should honor obligations and commitments to each other and to external partners.
  • Passion for Social Change: Accion staff should be committed to making a difference in the lives of those less fortunate, value the greater good of the organization over personal gain, and promote a productive workplace by acknowledging the accomplishments of others.

Accion is an equal opportunity employer. We are committed to a diverse and inclusive workplace culture. Accion seeks qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, change of sex or transgender status, or any other basis protected by law. Accion is committed to providing reasonable accommodations to applicants with disabilities.